Professional Service
AGENT ASSIST
Agent Assist in Genesys Cloud offers real-time AI support to agents during customer interactions, providing relevant suggestions and access to the knowledge base to enhance efficiency and improve resolution times.
BOTS
Bots automate routine inquiries and issue resolution, thereby optimizing efficiency and enabling human agents to focus on more intricate issues.
DYNAMIC IVR
Dynamic IVRs are advanced systems that real-time adjust menu options and responses based on caller input and historical interactions, enhancing service personalization and efficiency.
SURVEY
Surveys are instruments for collecting customer feedback through structured questionnaires, designed to evaluate satisfaction, assess service quality, and generate insights for continuous improvement.
INTEGRATION - API & CRM
Enhance operational efficiency by integrating with CRM solutions and other systems through APIs. This enables real-time data exchange, resulting in a better customer experience through personalized interactions and streamlined processes.
WEB MESSAGING
Engage customers in real-time on your website, enhancing customer experience with immediate support. Seamless integration and chat history helps maintain context and promote ongoing engagement.
EMAIL SCREENING
Email Screening in Genesys Cloud filters and evaluates incoming messages using predefined criteria, directing relevant emails to the right agents and managing unwanted ones to boost efficiency and enhance customer interactions.
CALLBACK
Enhance customer satisfaction by offering a callback feature allowing users to request a call at their convenience. It’s a great way to maintain engagement without keeping customers on hold.
WORKFORCE MANAGEMENT
Optimize your contact center operations efficient scheduling, forecasting, and performance tracking. This service helps ensure you have the right agents available at the right times.
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