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Solutions That Power High-Performing Contact Centers
Professional Service
Customized implementation and optimization services to enhance your contact center performance.
Training Service
Expert-led training for agents, supervisors, and IT teams to ensure effective system use.
Consulting Service
Customized implementation and optimization services to enhance your contact center performance.
Support Service
Customized implementation and optimization services to enhance your contact center performance.
Our Expertise
Unlock your business’s true potential with our specialized Genesys Cloud technical services. Our expert team is dedicated to transforming your contact center operations, delivering exceptional customer experiences tailored to your unique needs.
We specialize in developing custom applications using the Genesys Cloud framework, ensuring scalable and flexible solutions that align with your business goals. Our skilled developers prioritize both functionality and user experience, creating intuitive and reliable applications. Whether you’re looking to enhance your digital presence or optimize contact center operations, we offer comprehensive services designed to help you achieve your objectives efficiently. Partner with us for seamless implementation, advanced integration, and ongoing support, and embark on a journey of growth and customer satisfaction.
Sound Bite
It offers selective recording, allowing users to start and stop recordings during specific parts of a call, capturing only relevant customer concerns or information. The CRM integration feature automatically uploads selected recordings to the CRM system, linking pertinent call segments to customer profiles. Additionally, database integration sends these recordings to the customer database, improving record-keeping and access to information. Overall, the solution boosts efficiency by reducing the need to review entire recordings and streamlining claim documentation and issue resolution.
Caller ID Masking
The application allows users to place calls with a custom outgoing Caller ID, enhancing flexibility and professionalism. This feature lets you display specific numbers or identifiers, ensuring consistent branding and better call management. It supports dynamic switching of Caller IDs, maintains compliance by protecting personal numbers, and improves customer experience and operational efficiency.
Idle Chat Auto- Termination
The system provides automatic notifications to alert customers after a period of inactivity and employs timed disconnection to terminate chats after a few minutes of idleness. Benefits include improved productivity by preventing agents from being tied up with inactive chats, leading to greater overall efficiency.
Web Callback
Web Callback lets customers schedule callbacks via Web Messenger or a callback launcher on your site. While its easy to install and highly configurable, it also improves customer experience by enabling convenient callbacks, reduces wait times, and enhances accessibility. It streamlines scheduling, freeing agents from live call requests, and adapts to various website designs for a customized user experience.
Dynamic Report Engine
If your team manages report generation and you only need Genesys Cloud data to create your own reports, we are here to streamline the process for you.
We handle the secure transfer of Genesys Cloud data to your database, ensuring accuracy and timeliness. Our support includes assisting with the initial setup and configuration of reports to meet your formatting needs, providing preliminary analysis and insights to make your reports comprehensive, and enabling you to use your preferred reporting tools for tailored analysis. This approach leverages your existing reporting infrastructure while ensuring you have the necessary data for effective reporting.
Custom Channel Integration
This solution integrates various messaging platforms into a single, cohesive system, allowing businesses to manage communication seamlessly across different channels from one central interface. By unifying SMS, email, chat applications, and other messaging tools, it streamlines interactions and ensures a consistent customer experience. This integration simplifies the management of messages, enhances efficiency in responding to customer inquiries, and provides a comprehensive view of all communication channels, thereby improving overall engagement and operational effectiveness.
Agent Assist
Agent Assist in Genesys Cloud offers real-time AI support to agents during customer interactions, providing relevant suggestions and access to the knowledge base to enhance efficiency and improve resolution times.
Agent Assist
Agent Assist in Genesys Cloud offers real-time AI support to agents during customer interactions, providing relevant suggestions and access to the knowledge base to enhance efficiency and improve resolution times.